Shipping policy

Welcome to our shipping guide. At South Vintage, we are committed to delivering our unique pieces to your wardrobe as quickly and safely as possible, wherever you are.

1. Processing Times

All orders are processed within 1-3 business days following payment confirmation. Note: Orders placed during weekends or public holidays will be processed on the next business day.

2. Shipping Rates and Free Shipping Thresholds

Shipping costs are calculated automatically at checkout based on package weight and destination.

• Italy: Free shipping on all orders over €250 (excluding Box Kilo Sale). For orders below €250 or containing Box Kilo Sale, shipping rates start from €6.00 and are calculated automatically based on weight.

• International: Rates vary depending on the destination country. The exact amount will be visible at checkout prior to payment.

3. Estimated Delivery Times

We partner with premier carriers (DHL, UPS, Poste Italiane, SDA) to ensure top quality delivery service:

• Italy: 24-48 hours (48-72 hours for islands and remote areas).

• Europe (EU): 3-5 business days.

• Rest of the World: 7-15 business days (times may vary depending on customs processing).

4. Order Tracking

As soon as your parcel is handed over to the courier, you will receive an email containing your Tracking Number. You can track your vintage piece directly on the carrier's website or in your personal account on South Vintage.

5. International Customers, Customs Duties and Taxes

For shipments outside the European Union (e.g. USA, UK, Switzerland, Japan), packages may be subject to customs duties and import taxes.

• These charges are determined by local customs authorities and are the sole responsibility of the recipient.

• South Vintage has no control over these fees and cannot predict their amount. If a package is rejected due to unpaid duties, return shipping fees and incurred customs costs will be deducted from your refund.

6. Delivery Address

Please ensure that you provide a complete address and a correct telephone number. We are not responsible for delivery failures caused by inaccurate or incomplete customer information. In the event of storage fees or redelivery, costs will be borne by the buyer.

7. Package Integrity

Upon delivery, please verify that the parcel packaging is intact. If the package appears visibly damaged, sign "subject to inspection" or refuse delivery and immediately contact us at info@southvintage.com. We strongly recommend taking photographs of the package upon opening. South Vintage keeps detailed photographic records of each item prior to shipment to verify compliance in case of any dispute.